Date of Award

2016

Degree Type

Dissertation

Degree Name

Ph.D.

Department

Industrial and Manufacturing Systems Engineering

First Advisor

Zhang, Guoqing

Second Advisor

selvarajah, Esaignani

Keywords

Cross Family Setup time; Dual Channel Supply Chain; Due Date Quotation; Flowshop; Scheduling

Rights

CC BY-NC-ND 4.0

Abstract

With the growth of e-business, many companies are trying to implement online (etail) channel besides their traditional retail stores to provide more convenient access of products for the customers and mainly enhance their customer service. These businesses are the main entities of a network called dual channel supply chain. Improving customer service as one of the main performance measures has got a growing interest in recent years from all entities of supply chain specifically manufacturing/service providers. In this context, we can express customer service as "being able to satisfy customer demands as soon as possible" and from the manufacturer's point of view, it is potentially achievable by coordination of scheduling and reliable due date quotation. In this dissertation, we consider due date quotation problem coordinated with scheduling in a two-echelon dual channel supply chain from the manufacturer point of view. We study three main problems.

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