Document Type

Article

Publication Date

6-2002

Publication Title

Journal of Organizational Behavior

Volume

23

Issue

4

First Page

401

Last Page

423

DOI

10.1002/job.146

Keywords

wireless handheld technology, technology practices

Abstract

Using a symbolic interactionist methodology, the diverse meanings assigned by employees to wireless handheld technology are investigated. Interviews were conducted with 11 individuals representing three organizations in the public and private sector enhancing our understanding of technology use within an organizational context. Wireless technology practices are examined as they relate to aspects of self-identity, that is, the imaged self, the relational self, the integrated self and the isolated self. Individuals were able to fit the technology into their work and personal roles, and at the same time, adjusted these roles to fit new expectations arising from the technology. Innovative ways of using the technology were shaped by individual needs as users adapted their message contexts, social etiquette, self-impressions, and ways of doing business. A need to self-regulate emerged with high expectations of availability and the blurring of multiple work and personal roles. Copyright © 2002 John Wiley & Sons, Ltd.

Comments

This is the peer reviewed version of the following article: So, How Do People Really Use Their Handheld Devices? An Interactive Study of Wireless Technology Use, which has been published in final form at https://doi.org/10.1002/job.146. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.

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