Burnout and job satisfaction among frontline child protection workers: A departmental analysis.

Date of Award


Publication Type

Master Thesis

Degree Name



Sociology and Anthropology


Social Work.



Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.


The present study explored the levels of burnout and job satisfaction experienced by frontline child protection practitioners and whether the department in which they worked was associated with burnout and job satisfaction. Using a review of the research, as well as quantitative and qualitative methods, this study examined the prevalence and correlates of burnout and job satisfaction and proposed interventions for addressing these issues among frontline child protection workers. A survey that collected information on levels of burnout and job satisfaction among direct service child protection workers within the generally accepted frontline departments was administered to 112 frontline child protection workers. The Maslach Burnout Inventory (MBI) was used to measure burnout on three dimensions: emotional exhaustion (EE), depersonalization (DP) and personal accomplishment (PA) while job satisfaction was measured by both the single-item and full measure of the job satisfaction scale found in the Quality of Employment survey by Quinn and his colleagues. (Abstract shortened by UMI.) Paper copy at Leddy Library: Theses & Major Papers - Basement, West Bldg. / Call Number: Thesis2005 .R35. Source: Masters Abstracts International, Volume: 44-03, page: 1234. Thesis (M.S.W.)--University of Windsor (Canada), 2005.