Date of Award
Political Science, Public Administration.
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The thesis is a comparative case study analysis of the systems of performance appraisal used in several Canadian public and private sector companies as well as those of the public services of Jamaica and Trinidad and Tobago. The latter island has recently introduced a pilot project to test a new system of performance appraisal. The practices of all the organizations involved in this study will be evaluated and compared against five criteria which have been proposed as the characteristics of a good appraisal measure. The attempts to reform the systems in the Caribbean have also been discussed and evaluated. The hypothesis set forth in this study is that in the case of Trinidad and Tobago, neither the established system of performance appraisal nor the new pilot system, will be an effective management tool for increasing productivity and aiding in the management of staff. However, the new system will likely redress some of the deficiencies of its predecessor. This view was supported by the analysis carried out in this study, which concluded that performance appraisal can be an effective tool in the management of people. However, attention must be paid to the entire organizational system as there must be a fit between the organization and the type of process used. It is also important that any performance appraisal system be constantly monitored and reviewed to ensure that it keeps pace with the dynamic environment within which it operates. (Abstract shortened by UMI.)Dept. of History, Philosophy, and Political Science. Paper copy at Leddy Library: Theses & Major Papers - Basement, West Bldg. / Call Number: Thesis1996 .W54. Source: Masters Abstracts International, Volume: 34-06, page: 2232. Adviser: W. Soderlund. Thesis (M.A.)--University of Windsor (Canada), 1996.
Wilson, Jacqueline B., "Performance appraisal as an effective management tool for the public service of Trinidad and Tobago." (1996). Electronic Theses and Dissertations. 3045.