Date of Award


Publication Type

Master Thesis

Degree Name



Industrial and Manufacturing Systems Engineering


Engineering, Industrial.




In a mature industry like the Truck industry, competition is getting harder and harder. A few strong manufactures are doing there very best to cut cost in order to gain market shares from the others within the market. To be able to generate cost Savings Company must be flexible & prepare to adapt & implement new ideas. This thesis was carried out at the International Truck & Engine Corporation Garland Assembly Plant, Texas, which employs 1000 employees. The Plant Assembles Heavy duty & Severe service Trucks. The purpose of this Research is to Investigate, Study, & analyzes the existing process of steering wheel Alignment in order to give recommendations on what actions are needed for efficiently implementing six-sigma in the organization to Improve Process. The Analysis aims to reduce/eliminate customer complaints, PTD (Prior to delivery-Dealers) warranty & 0 to 90 days warranty (Customer) costs caused by Steering Wheel Alignment claims. Six-Sigma methodologies will be utilized to identify and correct the most complex problems. This product quality innovation methodology will provide a structured, disciplined, rigorous approach to process improvement consisting of five phases (DMAIC) D&barbelow; efine, M&barbelow;easure, A&barbelow;nalyze, I&barbelow;mprove, C&barbelow;ontrol where each phase is linked logically to the previous & next phase.Dept. of Industrial and Manufacturing Systems Engineering. Paper copy at Leddy Library: Theses & Major Papers - Basement, West Bldg. / Call Number: Thesis2006 .H372. Source: Masters Abstracts International, Volume: 45-01, page: 0436. Thesis (M.A.Sc.)--University of Windsor (Canada), 2006.