Date of Award


Publication Type

Master Thesis

Degree Name





Business Administration, Management.


Olafson, G.,




This study explored the dimensions which account for effective communication in order to clarify the domain of interpersonal communication. Real and ideal perceptions of superiors, managers, and subordinates were compared to determine if the views of others (superiors and subordinates) differed from self (manager) perceptions of desirable interpersonal communication skills. The Interpersonal Communication Inventory (ICI), was used to examine sport managers' interpersonal skills. This instrument was revised by adding an ideal perceptual domain, and by changing the wording to allow for both self and others' perspectives to be investigated. The key areas reported in previous interpersonal communication research were compared to the original dimensions and five new dimensions were implemented. Twenty-six provincial sport organizations were selected and examined. A variety of statistical procedures were used to answer the three research questions and four hypotheses (i.e., a stepwise multiple regression, three ANOVAs, two MANOVAs, and four one-tailed t-tests). Only 4.6% of the total variance within effective communication could be attributed to the dimensions used. This indicated that the dimensions which make up interpersonal communication need to be further identified. Additionally, managers were found to not be as effective in communicating as they believe. In particular, managers perceived themselves to communicate downwards better than upwards, however subordinates' perceptions indicated that managers are not as effective in downwards communication as they think. Recommendations for future research included the need to create an introspective instrument for measuring managerial effectiveness, revising the ICI or developing a new measure of interpersonal communication, further investigation into the differences between managers' and subordinates' perceptions of the managers' communication skills, and identification of the dimensions which constitute the domain of interpersonal communication. Paper copy at Leddy Library: Theses & Major Papers - Basement, West Bldg. / Call Number: Thesis1998 .G72. Source: Masters Abstracts International, Volume: 39-02, page: 0374. Adviser: G. Olafson. Thesis (M.H.K.)--University of Windsor (Canada), 1998.