Date of Award
10-19-2015
Publication Type
Master Thesis
Degree Name
M.A.
Department
Psychology
Keywords
assessment, Internet testing, online tests, rapport, self-disclosure, test administration
Supervisor
Babb, Kimberley
Rights
info:eu-repo/semantics/openAccess
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Abstract
Rapport is often established with clients prior to psychological testing to facilitate self-disclosure and ease anxiety. Test administrators need to find ways to build rapport with clients prior to online tests. The present study examined whether asynchronous rapport, a positive relationship established without real-time interaction, could form between an online test administrator and participants. This study examined the effects of a rapport-building procedure prior to, and consistency of scores on, online and offline measures. Separated by a one-week interval, undergraduate students completed both online and paper-and-pencil versions of measures of perceived rapport, self-disclosure, social and state anxiety. Participants were randomly assigned to either an asynchronous rapport condition (an online video and in-person script presented by the test administrator to foster rapport) or no rapport condition. Results suggest that asynchronous rapport-building, online test administration, and social anxiety were related to amount of self-disclosure. Implications for online test delivery are discussed.
Recommended Citation
Frost, Natalie Gayle, "Establishment of Asynchronous Rapport with Test Administrator: A Comparison of Online and In-Person Testing Procedures" (2015). Electronic Theses and Dissertations. 5465.
https://scholar.uwindsor.ca/etd/5465