Establishment of Asynchronous Rapport with Test Administrator: A Comparison of Online and In-Person Testing Procedures
Date of Award
assessment, Internet testing, online tests, rapport, self-disclosure, test administration
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Rapport is often established with clients prior to psychological testing to facilitate self-disclosure and ease anxiety. Test administrators need to find ways to build rapport with clients prior to online tests. The present study examined whether asynchronous rapport, a positive relationship established without real-time interaction, could form between an online test administrator and participants. This study examined the effects of a rapport-building procedure prior to, and consistency of scores on, online and offline measures. Separated by a one-week interval, undergraduate students completed both online and paper-and-pencil versions of measures of perceived rapport, self-disclosure, social and state anxiety. Participants were randomly assigned to either an asynchronous rapport condition (an online video and in-person script presented by the test administrator to foster rapport) or no rapport condition. Results suggest that asynchronous rapport-building, online test administration, and social anxiety were related to amount of self-disclosure. Implications for online test delivery are discussed.
Frost, Natalie Gayle, "Establishment of Asynchronous Rapport with Test Administrator: A Comparison of Online and In-Person Testing Procedures" (2015). Electronic Theses and Dissertations. 5465.