"Analysis of scheduling in a diagnostic imaging department: A simulatio" by Brendan Eagen

Date of Award

2009

Publication Type

Master Thesis

Degree Name

M.A.Sc.

Department

Industrial and Manufacturing Systems Engineering

Keywords

Health and environmental sciences, Applied sciences

Supervisor

Richard Caron

Supervisor

Walid Abdul-Kader

Rights

info:eu-repo/semantics/openAccess

Abstract

In this thesis we present an Agent-Based Modelling Tool (ABMT) for use in the investigation of the impact that operational level changes have on diagnostic imaging scheduling and patient wait times. This tool represents a novel application of agent-based modelling in the outpatient scheduling/simulation fields. The ABMT is a decision support tool with a user friendly graphical user interface that is capable of modelling a wide array of outpatient scheduling scenarios. The tool was verified and validated using data and expertise from Hotel Dieu Grace Hospital, Windsor, Ontario, Canada. The ABMT represents a technological advancement in the modelling of multi-server, multi-priority class customer queueing systems with deterministic service times and uneven distribution of server up-time.

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