Date of Award

2009

Publication Type

Master Thesis

Degree Name

M.A.Sc.

Department

Industrial and Manufacturing Systems Engineering

First Advisor

Richard Caron

Second Advisor

Walid Abdul-Kader

Keywords

Health and environmental sciences, Applied sciences

Rights

info:eu-repo/semantics/openAccess

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Abstract

In this thesis we present an Agent-Based Modelling Tool (ABMT) for use in the investigation of the impact that operational level changes have on diagnostic imaging scheduling and patient wait times. This tool represents a novel application of agent-based modelling in the outpatient scheduling/simulation fields. The ABMT is a decision support tool with a user friendly graphical user interface that is capable of modelling a wide array of outpatient scheduling scenarios. The tool was verified and validated using data and expertise from Hotel Dieu Grace Hospital, Windsor, Ontario, Canada. The ABMT represents a technological advancement in the modelling of multi-server, multi-priority class customer queueing systems with deterministic service times and uneven distribution of server up-time.

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