Document Type

Article

Publication Date

2012

Publication Title

Int. J. Procurement Management

Volume

5

Issue

2

First Page

229

Keywords

RELQUAL, relationship quality, satisfaction, formalisation, specific assets, trust, commitment, opportunism, cooperation, coordination, continuity, dependence, Canada, B2B

Last Page

251

Abstract

It is generally agreed that the relationship quality (RELQUAL) in business exchange situations is important. However, there does not appear to be a consensus on the conceptualisation and measurement of the many dimensions of this construct. This may be due to the difficulty in measuring many dimensions in one empirical study. This raises a concern regarding the understanding of the interaction among the various dimensions. Using data gathered in a survey of Canadian managers and executives the present study investigates how focal dimensions pertaining to RELQUAL inter-relate. A model consisting of the following ten dimensions derived from RELQUAL literature was tested: continuity, satisfaction, trust, commitment, opportunism, cooperation, coordination, formalisation, dependence, specific assets. All recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were met.

DOI

10.1504/IJPM.2012.045651

Comments

For more works in this journal, please visit http://dx.doi.org/10.1504/IJPM.2012.045651

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