Int. J. Procurement Management
RELQUAL, relationship quality, satisfaction, formalisation, specific assets, trust, commitment, opportunism, cooperation, coordination, continuity, dependence, Canada, B2B
It is generally agreed that the relationship quality (RELQUAL) in business exchange situations is important. However, there does not appear to be a consensus on the conceptualisation and measurement of the many dimensions of this construct. This may be due to the difficulty in measuring many dimensions in one empirical study. This raises a concern regarding the understanding of the interaction among the various dimensions. Using data gathered in a survey of Canadian managers and executives the present study investigates how focal dimensions pertaining to RELQUAL inter-relate. A model consisting of the following ten dimensions derived from RELQUAL literature was tested: continuity, satisfaction, trust, commitment, opportunism, cooperation, coordination, formalisation, dependence, specific assets. All recommended guidelines for convergent, discriminant and nomological validity, as well as construct reliability, were met.
Hutchinson, David Dr. and Singh, Jang. (2012). Inter-relationships among focal dimensions in relationship quality: a quantitative and exploratory approach. Int. J. Procurement Management, 5 (2), 229-251.